Overview

A hybrid management, training and consultancy organisation, we specialise in operations start-up, performance optimisation and business improvements. Our field of expertise covers Production, Asset Management, Human Resources, Health, Safety and Environmental systems, processes and procedures. We provide significant return on investment for SME’s to capital-intensive industries.

Through our “whole of business” approach, we assist our clients to make rapid, step change improvements in operational performance. We provide unique methods of coaching and development for staff at all levels. This combined with practical hands-on assistance, right down to the shop-floor level, creates a tangible, sustainable change within all aspects of the organisation.

By cultivating a culture of innovation and improvement, companies will continue to see results long after our involvement has concluded.

We offer our services throughout the EU, Australasia and a number of overseas countries.

Philosophy

Corporate social responsibility, environmental compliance and economic growth are all fundamental for business sustainability but they are often approached separately in theory and in practice. This fragmented approach does not recognise the interconnectedness of these elements and masks significant opportunity for companies to gain a competitive edge.

Company’s seeking growth in the future will face negative external pressures arising from the consequences of past and present human activities.  In today’s society it is recognised that growth is governed by social and environmental considerations but what is less understood is the negative economic consequences companies will face as we approach not only physical resource limitations but also ecological, and cultural limits.

Technical approaches such as reengineering and restructuring can be utilised to improve efficiencies in the short term however these add to the “interactive complexity” and “tight coupling” effect that has been shown to increase HS&E risk (incident severity). Increasing operational complexity and reorganization often means minor actions can have major unintended consequences and in some cases results in the collapse of the entire operation. Chernobyl, Piper Alpha platform fire and the Texas City Refinery explosion are just a few examples.

To this end, achieving and sustaining real corporate growth requires a thorough understanding of whole complex systems and the dynamics at play within them.

Our mission is to develop integrative strategies that not only address the immediate needs of the business but also provide a platform for continuous improvement and innovation.

“Change is inevitable. Growth is optional.” John C Maxwell

Approach

Working from a global platform servicing a variety of industries, we recognise the challenge of doing business across borders. This means adapting to diverse cultures, laws, regulations and skill sets. What works well in one area can fail miserably in another.

Our Strategies are ambitious, action-oriented and collaborative, taking into account different operational circumstances.

Our approach is to develop a competency framework outlining the strengths and limitations within a region. The framework is then used to create longer term strategies that align with the needs of the business. This provides a solid foundation with which to base staffing, quality and performance benchmarks while providing clear guidance to employees as to the purpose of their role.

Outputs of this approach include:

• Measurement and evaluation techniques demonstrating a return on investment for operational excellence, both prospectively and retrospectively.
• A “best practice” performance management system that includes peer coaching, individual on the job learning, group and organizational-level development.
• Teams learn to work across boundaries, with explicit support and coaching, while developing new and better ways of working together.
• Training and development programs that encourage participation and application.
• Improved organisational ability to rapidly respond to emerging trends, changing business climate and other unforseen challenges
• Builds a clear vision and a shared direction to align work groups and foster commitment throughout the organization.
• A reformed workplace, balancing technical and operational expertise with beliefs and experience.
• Sustainable Business Growth and innovation through the development of not only individual capabilities but also through the formation of cross functional teams exhibiting a collaborative approach to problem solving.

“Doing your best is not good enough. You have to know what to do.  Then do your best” W E Deming

Results

If a company works hard to implement sustainable business processes, they are likely to see an all-round improvement in their work environment. Training employees in order to fill a position capably and efficiently, benchmarking to identify areas that need improvement and rethinking its approach to performance management, are all indications that a company is moving towards best practice.

By combining business targets with human resources activities we take a wider approach to corporate social responsibility. Our focus is on addressing not only health and environmental conditions but also employee attitudes within the wider corporate culture in order to achieve greater results.

Over the course of many years, we have seen marked improvements in a number of divergent companies that have applied “whole of business” strategies and succeeded in developing a pro-active learning culture among their workforce.

Some of the more tangible results have included:

• Turnover rates that dropped from double digit numbers to almost zero. Companies becoming an employer of choice.
• Greatly improved Health, Safety and Environmental compliance and results
• Increased productivity. Previously poorly performing operations achieving and exceeding capacity
• Reduced recruitment costs due to internal placements and effective succession plans.
• Improved employee morale leads to increased effectiveness and efficiency.
• Overall reduction in operational costs due to all of the above.

Services

Business Improvement

• Audits
• Process Improvement
• Change Management
• Continuous Improvement Methodology (Lean, 6-Sigma, TQM, etc)

Operational

• Project Management
• Design Review
• Commissioning
• Operation
• De-commissioning

Human Resources

• Conflict Resolution
• Performance Management Systems
• Recruitment
• Succession Planning
• Training and Development Coaching

Knowledge Management

Leadership Coaching

Asset Management

Health and Safety Systems

Environmental Services

Waste Reduction Consultancy

Facilitation and Training

Website Development